This Policy Must be Read and Signed Before you Book an Appointment.
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NO EXCEPTIONS WILL BE MADE AND ASKING FOR EXCEPTIONS IS A VIOLATION OF OUR POLICY.
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Thank you for understanding that our polices are necessary to sustain our small business and are not personal. We ask that you do not come here if you cannot agree to our policies and respect our staff.
If you aren’t able to commit to a time, that’s fine! Please text us to join our waitlist or book last minute as a walk-in.
BOOKING FEE
RESERVATIONS AND CANCELLATION
COVID AND SICK POLICY
NO EXCEPTIONS WILL BE MADE AND ASKING FOR EXCEPTIONS IS A VIOLATION OF OUR POLICY.
ARRIVAL
Please arrive 15 minutes prior to the time of your scheduled appointment. Regretfully, untimely arrivals may be subject to reduced treatment time in order to remain on schedule for subsequent guests.
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SERVICES & PRICES
We reserve the right to modify, discontinue or change services and prices without notice to ensure that maximum standards of service and quality are being met.
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GRATUITY
The Sapien staff works hard to help you achieve health, wellness, and self-expression. Our all-inclusive transparency pricing not only helps you, but ensures we pay our staff living wages and set the standard for our industry. Service prices are all-inclusive, but you may request to leave an additional gratuity during checkout.
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FOR YOUR SAFETY
Clients with medical conditions are advised to consult their doctors prior to booking any skincare or beauty services. Kindly inform your therapist of any existing medical conditions by completing an online consent form prior to your service, or by notifying your therapist before your service. Sapien reserves the right to discontinue service for any reason to ensure the safety of all parties.
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FACILITIES
Sapien is an open-air urban day spa, and a standard shower is available before and after any facial or body treatment appointment. We are proudly ADA compliant with a wheelchair-accessible storefront and electric treatment table.
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MINORS
Clients under the age of 18 must be accompanied by a parent or guardian.
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MICRONEEDLING, LASER AND PEEL POLICY
The client is responsible for bringing in their own UPF protection (i.e. Bluestone Sunshield, wide brim hat, etc) on the day of their appointment as SPF will not be applied after the service and any exposure to light following the service will result in damage to the skin. If the client does not have their own sufficient UPF protection they will be required to purchase a Bluestone Sunshield at the time of their appointment.
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