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Appointment rules
NO-EXCEPTIONS 48 HR CANCELLATION POLICY
This Policy Must be Read and Signed Before you Book an Appointment.
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NO EXCEPTIONS WILL BE MADE AND ASKING FOR EXCEPTIONS IS A VIOLATION OF OUR POLICY.
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Thank you for understanding that our polices are necessary to sustain our small business and are not personal. We ask that you do not come here if you cannot agree to our policies and respect our staff.
If you aren’t able to commit to a time, that’s fine! Please text us to join our waitlist or book last minute as a walk-in.
BOOKING FEE
- At the time of booking, all services are subject to a 50% non-refundable booking fee ( excluding members and package holders).
- This is not a deposit, it is a fee to reserve a time on our books. Your fee will be applied to your service if you do not cancel or reschedule. If all policies are respected and cancellations are over 48hrs before the original appointment then this fee may be transferable if rescheduled within 4 weeks.
- Cancel 48 hrs before your appointment to avoid losing your booking fee, and we ask for 72hrs notice for all cancellations.
RESERVATIONS AND CANCELLATION
- When selecting a time to book, please book either the first or the last appointment available and avoid booking times in the middle if you can. This helps us to optimize our books so that we may assist everybody with their skincare needs. We will contact you to move your appointment time if you do not follow this rule.
- A major credit card is required to book your reservation or make any purchase. It is a system requirement that cannot be bypassed.
- Arriving later than 20% of your appointment time will be considered a late cancellation, and you will be charged for the full service. Please come on time and communicated with your esthetician if you will be late.
- If you are unable to keep your scheduled appointment for any reason, no exceptions will be made for any reason, and you must provide a minimum notice of 48 hours or you will forfeit your non-refundable booking fee.
- Cancellations made less than 24 hours prior will be charged for the full appointment.
COVID AND SICK POLICY
- We enforce our policies in all instances, including illness.
- We will not be taking clients with ANY cold symptoms.
- If you or anyone you live with has been exposed to the COVID, cold or flu in the past week, cancel your appointment at least 48 hrs before your appointment time.
- Cancel 48 hrs before your appointment to avoid being charged for your service.
NO EXCEPTIONS WILL BE MADE AND ASKING FOR EXCEPTIONS IS A VIOLATION OF OUR POLICY.
ARRIVAL
Please arrive 15 minutes prior to the time of your scheduled appointment. Regretfully, untimely arrivals may be subject to reduced treatment time in order to remain on schedule for subsequent guests.
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SERVICES & PRICES
We reserve the right to modify, discontinue or change services and prices without notice to ensure that maximum standards of service and quality are being met.
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GRATUITY
The Sapien staff works hard to help you achieve health, wellness, and self-expression. Our all-inclusive transparency pricing not only helps you, but ensures we pay our staff living wages and set the standard for our industry. Service prices are all-inclusive, but you may request to leave an additional gratuity during checkout.
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FOR YOUR SAFETY
Clients with medical conditions are advised to consult their doctors prior to booking any skincare or beauty services. Kindly inform your therapist of any existing medical conditions by completing an online consent form prior to your service, or by notifying your therapist before your service. Sapien reserves the right to discontinue service for any reason to ensure the safety of all parties.
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FACILITIES
Sapien is an open-air urban day spa, and a standard shower is available before and after any facial or body treatment appointment. We are proudly ADA compliant with a wheelchair-accessible storefront and electric treatment table.
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MINORS
Clients under the age of 18 must be accompanied by a parent or guardian.
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MICRONEEDLING, LASER AND PEEL POLICY
The client is responsible for bringing in their own UPF protection (i.e. Bluestone Sunshield, wide brim hat, etc) on the day of their appointment as SPF will not be applied after the service and any exposure to light following the service will result in damage to the skin. If the client does not have their own sufficient UPF protection they will be required to purchase a Bluestone Sunshield at the time of their appointment.
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