Sapien Skin + Beauty

Join the society
Shop skincare
Book now

Policies

7 DAY Cancellation Policy

This Policy Must be Read and Signed Before you Book an Appointment.

 

Thank you for understanding that our polices are necessary to sustain our small business and are not personal. We ask that you do not come here or remain a walk in client if you cannot agree to our policies and respect our staff.

Read policy

BOOKING FEE

At the time of booking, all services are subject to a 50% non-refundable booking fee ( excluding members and package holders).

If all policies are respected then this fee is transferable if rescheduled within 4 weeks. 

Cancel 7 days before your appointment.

Reservations and Cancellation

When selecting a time to book, please book either the first or the last appointment available and avoid booking times in the middle if you can. This helps us to optimize our books so that we may assist everybody with their skincare needs. 

A major credit card is required to book your reservation. 

Arriving later than 20% of your appointment time will be considered a late cancellation, and you will be charged for the full service.

If you are unable to keep your scheduled appointment for any reason, you must provide a minimum notice of 48 hours or you will forfeit your non-refundable booking fee.

Cancellations made less than 24 hours prior will be charged for the full appointment. 

SICK POLICY

•We will not be taking clients with ANY cold symptoms.

• If you or anyone you live with has been exposed to COVID, cold or flu in the past week, cancel your appointment.

• Cancel 7 days before your appointment to avoid fees.

Arrival

Please arrive 15 minutes prior to the time of your scheduled appointment. Regretfully, untimely arrivals may be subject to reduced treatment time in order to remain on schedule for subsequent guests.

Services & Prices

We reserve the right to modify, discontinue or change services and prices without notice to ensure that maximum standards of service and quality are being met.

Gratuity

At Sapien, we believe in full transparency. Our transparency pricing means no surprise fees, no upselling, and no hidden costs — what you see is what you pay. We don’t bait and switch: we include everything you need to get the best results, so we can focus on taking care of you. We pay our staff living wages and benefits, because setting the industry standard starts with how we treat our own team.


For beauty services, gratuities are the most meaningful way to recognize your esthetician’s skill and the care they put into your experience. Tips go directly to your provider and are always deeply appreciated.


For medical services, gratuity is entirely optional but never goes unnoticed.

Your checkout coordinator can add a gratuity to any visit, just say the word.

For Your Safety

Clients with medical conditions are advised to consult their doctors prior to booking any skincare or beauty services. Kindly inform your therapist of any existing medical conditions by completing an online consent form prior to your service, or by notifying your therapist before your service. Sapien reserves the right to discontinue service for any reason to ensure the safety of all parties.

FACILITIES

Sapien is an open-air urban day spa, and a standard shower is available before and after any facial or body treatment appointment. We are proudly ADA compliant with a wheelchair-accessible storefront and electric treatment table.

MINORs

Clients under the age of 18 must be accompanied by a parent or guardian.

MICRONEEDLING AND PEEL POLICY

The client is responsible for bringing in their own UPF protection (i.e. Bluestone Sunshield, wide brim hat, etc) on the day of their appointment as SPF will not be applied after the service and any exposure to light following the service will result in damage to the skin. If the client does not have their own sufficient UPF protection they will be required to purchase a Bluestone Sunshield at the time of their appointment.

Privacy Policy for Sapien Skin

 

Effective Date: 1/01/2023

 

Welcome to Sapien Skin. Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our websites, [https://sapienskinseattle.com](https://sapienskinseattle.com) and [https://sapienskin.com](https://sapienskin.com) (collectively referred to as “the Websites”). Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Websites.

 

1. Information We Collect

We may collect information about you in a variety of ways, including:

a. Personal Information You Provide


Account Information:

When you create an account, make a purchase, or subscribe to our newsletter, we may collect your name, email address, phone number, and billing/shipping address.

Contact Information:

When you contact us for inquiries or support, we may collect your name, email address, and any other information you provide.

Payment Information:

If you make a purchase, we may collect your payment details, such as credit card information, through a secure third-party payment processor.

b. Information Collected Automatically
When you access the Websites, we may automatically collect:

Device Information:

Such as your IP address, browser type, and operating system.

Usage Information:

Such as the pages you visit, the time and date of your visit, and the links you click.

 

Cookies and Tracking Technologies:

We use cookies and similar technologies to enhance your experience, analyze website performance, and personalize your experience.

c. Information from Third Parties
We may receive information about you from third-party sources, such as social media platforms, payment processors, or analytics providers.

 

2. How We Use Your Information

We may use the information we collect for various purposes, including:
– To provide and manage our services.
– To process transactions and send order confirmations.
– To respond to your inquiries and provide customer support.
– To send marketing communications, newsletters, and updates.
– To analyze website usage and improve our services.
– To detect and prevent fraud and other unauthorized activities.

 

3. Sharing Your Information

We do not sell your personal information. We may share your information with:


Service Providers:

Trusted third-party vendors that help us operate our Websites and provide services, such as payment processors, shipping companies, and email service providers.


Legal Obligations

If required by law, we may disclose your information to comply with legal processes or protect our rights.

Business Transfers:

In the event of a merger, sale, or acquisition, your information may be transferred as part of the business assets.

 

4. Your Rights and Choices

You have the right to:
– Access, update, or delete your personal information.
– Opt out of receiving marketing communications by clicking “unsubscribe” in our emails.
– Adjust your browser settings to reject cookies, though this may limit certain features of the Websites.

 

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. However, no security measures are entirely foolproof, and we cannot guarantee the absolute security of your data.

 

6. Third-Party Links

Our Websites may include links to third-party websites. We are not responsible for the privacy practices or content of those websites. Please review their privacy policies before providing them with your personal information.

 

7. Children’s Privacy

Our Websites are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we discover that we have inadvertently collected such information, we will take steps to delete it promptly.

 

8. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be reflected on this page with a revised “Effective Date.” We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

 

Thank you for trusting Sapien Skin with your personal information. Your privacy matters to us.

ready to book your appointment?

book now