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Policies
Part of supporting small businesses is honoring their policies and not asking for exceptions. We can not make exceptions, so please read our policies prior to scheduling.
No Exceptions 48 Hr Cancellation Policy
This Policy Must be Read and Signed Before you Book an Appointment.
Covid-19 Polices
- We will not be taking clients with ANY cold symptoms.
- If you or anyone you live with has been exposed to the virus in the past month, cancel your appointment at least 48 hrs before your appointment time.
- Cancel 48 hrs before your appointment to avoid being charged for your service.
Reservations and Cancellation
A major credit card is required to book your reservation. Arriving later than 20% of your appointment time will be considered a late cancellation, and you will be charged for the full service.
If you are unable to keep your scheduled appointment for any reason, no exceptions will be made, you must provide a minimum notice of 48 hours to avoid being charged 50% of your service.
Cancellations 24 hours prior will be charged in full appointment. (cap at $500)
Same Day/No show Appointments will be charged for the full service.
Reservations and Cancellation
Clients under the age of 18 must be accompanied by a parent or guardian.
Arrival
Please arrive 15 minutes prior to the time of your scheduled appointment. Regretfully, untimely arrivals may be subject to reduced treatment time in order to remain on schedule for subsequent guests.
Services & Prices
We reserve the right to modify, discontinue or change services and prices without notice to ensure that maximum standards of service and quality are being met.
Gratuity
The Sapien staff works hard to help you achieve health, wellness, and self-expression. Service prices include gratitude, but you may request to leave an additional gratuity during checkout.
For Your Safety
Clients with medical conditions are advised to consult their doctors prior to booking any skincare or beauty services. Kindly inform your therapist of any existing medical conditions by completing an online consent form prior to your service, or by notifying your therapist before your service. Sapien reserves the right to discontinue service for any reason to ensure the safety of all parties.
The Gift of Self-care
E-gift cards are available through the online booking system.
Check-in
Please arrive 15 minutes prior to your appointment. Do not arrive late.
Facilities
Sapien is an open-air urban day spa, and a standard shower is available before and after any facial or body treatment appointment. We are proudly ADA compliant with a wheelchair-accessible storefront and electric treatment table.
Microneedling and Peel Policy
The client is responsible for bringing in their own UPF protection (i.e. Bluestone Sunshield) on the day of their appointment as SPF will not be applied after the service and any exposure to light following the service will result in damage to the skin. If the client does not have their own sufficient UPF protection they will be required to purchase a Bluestone Sunshield at the time of their appointment.