Part of supporting small businesses is honoring their policies and not asking for exceptions. We can not make exceptions, so please read our policies prior to scheduling.
This Policy Must be Read and Signed Before you Book an Appointment.
A major credit card is required to book your reservation. Arriving later than 20% of your appointment time will be considered a late cancellation, and you will be charged for the full service.
If you are unable to keep your scheduled appointment for any reason, no exceptions will be made, you must provide a minimum notice of 48 hours to avoid being charged 50% of your service.
Cancellations 24 hours prior will be charged in full appointment. (cap at $500)
Same Day/No show Appointments will be charged for the full service.
Clients under the age of 18 must be accompanied by a parent or guardian.
Please arrive 15 minutes prior to the time of your scheduled appointment. Regretfully, untimely arrivals may be subject to reduced treatment time in order to remain on schedule for subsequent guests.
We reserve the right to modify, discontinue or change services and prices without notice to ensure that maximum standards of service and quality are being met.
The Sapien staff works hard to help you achieve health, wellness, and self-expression. Service prices include gratitude, but you may request to leave an additional gratuity during checkout.
Clients with medical conditions are advised to consult their doctors prior to booking any skincare or beauty services. Kindly inform your therapist of any existing medical conditions by completing an online consent form prior to your service, or by notifying your therapist before your service. Sapien reserves the right to discontinue service for any reason to ensure the safety of all parties.
E-gift cards are available through the online booking system.
Please arrive 15 minutes prior to your appointment. Do not arrive late.
Sapien is an open-air urban day spa, and a standard shower is available before and after any facial or body treatment appointment. We are proudly ADA compliant with a wheelchair-accessible storefront and electric treatment table.